All our staff are fully qualified physiotherapist and members of The Chartered society of Physiotherapy (CSP), and registered with the Health Care Professional Council (HCPC). Our physio’s registration can be checked on the HCPC website.
Are we registered with all the medical insurance providers including nuffield, BUPA, AXA, WPA and vitality?
Yes we are registered with all the medical insurance providers. We will claim the cost of your treatment directly from the medical insurance provider or give you a full invoice receipt. You will need to bring with you your authorisation code and membership details
It depends on the injury. If you have just injured yourself then it is rest, ice, compression and elevation. However, the use of ice and heat can be beneficial for different areas in the body. It is best if you book in and let our therapist guides you with this one.
The best thing is to wear loose fitting clothing. You will not be asked to remove clothing but it is helpful to wear a loose t-shirt or bring some shorts (if you are, for example, having treatment on your knee).
The treatment is usually 30 minutes, but can be up to 45 minutes if using acupuncture or electrotherapy treatment .
Some clients feel an instant improvement in their condition, however some people may feel sore after treatment. This is because your therapist may need to release a joint, muscle or induce inflammation to settle the presenting problem down. This is often explained after your treatment session if this is the case.
You do not need a Doctor’s referral in order for us to treat you. There are some health insurance providers (E.g. Westfield Health Scheme) who require your GP’s referral/agreement before commencing treatment – please check with your own individual provider.
If you are in doubt whether physiotherapy is suitable for you please call for advice.
Your physiotherapist should be able to give you some idea of how many sessions you are likely to require. The aim of the treatment is to provide you with optimum recovery as quickly as possible. Treatment will never be prolonged unnecessarily, and you will always be in control regarding the number of times you attend.
The short answer is no. George feels that to improve your injury or pain he needs all the facilities within the clinic to best treat the condition, it is not possible to transfer the specialist equipment needed and a folding massage couch is generally not suitable.
Yes we are happy to treat you while you are waiting for your NHS appointment and if necessary will liaise with the NHS physio who will continue with your treatment.
We can usually offer you an appointment within a couple of days, or sooner if we have a cancellation.
We have evening and saturday appointments, these are very popular with those who work a standard 9-5 M-F job.
We require 24 hours notice for changing or cancelling an appointment. We reserve the right to charge for the missed appointment without a valid excuse.
Payment may be made by Cash, Cheque, Credit/Debit card or BACS at the end of each treatment. We do not expect our clients to pay for a block of treatment because we do not know how quickly you will respond to treatment. Some people have very little treatment and others take a little longer, so it would be wrong to assume and expect you to pay upfront.