- 01942 722 600
- Over 20 years experience
FAQs
Is my Physiotherapist fully qualified?
All our staff are fully qualified physiotherapist and members of The Chartered society of Physiotherapy (CSP), and registered with the Health Care Professional Council (HCPC). Our physio’s registration can be checked on the HCPC website.
Are we registered with all the medical insurance providers including nuffield, BUPA, AXA, WPA and vitality?
Yes we are registered with all the medical insurance providers. We will claim the cost of your treatment directly from the medical insurance provider or give you a full invoice receipt. You will need to bring with you your authorisation code and membership details
Ice or Heat
It depends on the injury. If you have just injured yourself then it is rest, ice, compression and elevation. However, the use of ice and heat can be beneficial for different areas in the body. It is best if you book in and let our therapist guides you with this one.
Do I need to wear anything specific when I come for treatment?
The best thing is to wear loose fitting clothing. You will not be asked to remove clothing but it is helpful to wear a loose t-shirt or bring some shorts (if you are, for example, having treatment on your knee).
How long is the treatment?
The treatment is usually 30 minutes, but can be up to 45 minutes if using acupuncture or electrotherapy treatment .
What should I expect after treatment?
Some clients feel an instant improvement in their condition, however some people may feel sore after treatment. This is because your therapist may need to release a joint, muscle or induce inflammation to settle the presenting problem down. This is often explained after your treatment session if this is the case.
Do I need to be referred by my Doctor?
You do not need a Doctor’s referral in order for us to treat you. There are some health insurance providers (E.g. Westfield Health Scheme) who require your GP’s referral/agreement before commencing treatment – please check with your own individual provider.
If you are in doubt whether physiotherapy is suitable for you please call for advice.
Will you tell me at the start of my treatment how many sessions I will need?
Your physiotherapist should be able to give you some idea of how many sessions you are likely to require. The aim of the treatment is to provide you with optimum recovery as quickly as possible. Treatment will never be prolonged unnecessarily, and you will always be in control regarding the number of times you attend.
Do you do home visits?
The short answer is no. George feels that to improve your injury or pain he needs all the facilities within the clinic to best treat the condition, it is not possible to transfer the specialist equipment needed and a folding massage couch is generally not suitable.
Can I attend for private physio when I am on a NHS waiting list?
Yes we are happy to treat you while you are waiting for your NHS appointment and if necessary will liaise with the NHS physio who will continue with your treatment.
How quickly can I be seen?
We can usually offer you an appointment within a couple of days, or sooner if we have a cancellation.
I work during the day, can I be seen in the evening?
We have evening and saturday appointments, these are very popular with those who work a standard 9-5 M-F job.
Will I be charged if I cancel my appointment at short notice?
We require 24 hours notice for changing or cancelling an appointment. We reserve the right to charge for the missed appointment without a valid excuse.
How will payment be taken?
Payment may be made by Cash, Cheque, Credit/Debit card or BACS at the end of each treatment. We do not expect our clients to pay for a block of treatment because we do not know how quickly you will respond to treatment. Some people have very little treatment and others take a little longer, so it would be wrong to assume and expect you to pay upfront.